Customer service

Right of withdrawal

Provided that the service is sold outside of a permanent establishment, including through active telephone sales or via the Internet, the customer may terminate the agreement without giving any reason within 14 days from the date of receipt of the cancellation form. The cancellation form will be sent together with customer's order.

Complaints

Any complaints should be directed to Mycall Customer service via one of the following contact points: tel. 06160, chat, contact form or e-mail to kundeservice@mycall.no.

Brukerklagenemnda

Brukerklagenemnda is a neutral and independent board that will ensure good treatment of disputes between users and providers of electronic communications services. See www.brukerklagenemnda.no for more information. Brukerklagenemnda can also be contacted by phone 22 13 32 20.

EU complaint portal (ODR)

The EU complaint portal ODR can also be used for complaints about goods / services purchased online. This is particularly relevant if the consumer is resident in another EU / EEA country. See https://ec.europa.eu/consumers/odr/. If you have to file a complaint via the EU complaint portal, you must fill in this e-mail address in the complaint form: kundeservice@mycall.no.