On your way from Telio?

Here are some answers to questions you might have regarding your move to MyCall

Are you having any issues with the reception after your transfer to MyCall?

  1. Is the SIM-card in your phone the MyCall SIM-card?
  2. Have you tried restarting your phone?
  3. You may also try restarting you phone without any SIM-card. Leave it on for a couple of minutes before restarting it with the MyCall SIM-card.
  4. Still not getting reception? Do a manual search for the MyCall network.
  5. If you still don’t get any reception, we recommend to try the SIM-card in a different phone before contacting MyCall customer care.

Have you not received a SIM-card from MyCall?

  • You can pick up a new SIM-card at Narvesen, 7-eleven or YX/7-eleven. Contact MyCall customer care to order a pick up code.

Any questions about additional services?

Do you have an unlisted phone number ?

  • If so, this will be a continued service at MyCall.

Do you have a combined bill with Telio today?

  • If so, this will continue at MyCall. (This is not the case if you have a mobile broadband. These will be transferred to Telia.)

Do you have an extra SIM-card with Telio?

  • If so, you will receive an extra SIM-card in the mail fra MyCall.

Do you want your number to be unlisted?

  • You can easily select this option on My Page or by contacting our customer care.

Which network settings are transferred to MyCall?

  • Unfortunately we are not able to transfer you network settings from Telio. You can easily change these settings on My Page or by contacting our customer care.

When will I receive the last invoice from Telio?

  • You will receive your final invoice from Telio in April.
  • If your transfer is postponed until April, your final invoice will be received in May.