Additional services

Beyond making calls, sending SMS, and using mobile data, there are several services included in your mobile subscription. Read about all the additional services here.

Strex offers a unified payment solution for mobile users in Norway and is owned by Telia, Telenor, and ICE.

Strex makes it safe and easy to pay for products and services with your mobile phone, regardless of the type of phone, operator, or subscription.

You can use Strex to pay at various retail outlets, buy movie tickets, vote on The Voice, or donate to charitable organizations. When you use Strex, the payment is added to your mobile bill, so you don't need a credit card, Vipps, or any other payment solutions.

If your prepaid card is out of balance, you can send a message to a recipient who will be notified to call you. This message is free for both the sender and the recipient.

Here's how it works:

Send the keyword FLASH followed by the phone number (for example, FLASH 96753212) to 06160. The recipient will receive a message indicating that you would like them to call you. MyFlash works with all mobile phones, even abroad.

You can easily transfer money from your prepaid card to another number via SMS. The service is called MyTransfer and is free of charge.

Here’s how to do it if you, for example, want to transfer 15 NOK to another Mycall mobile number: Send "OVERFØR phone number amount" (for example, OVERFØR 92545196 15) to 06160.

Both you and the recipient will receive a confirmation via SMS.

Terms for MyTransfer:

  • The service can only be used by Mycall customers.
  • The service does not work for Mycall invoice customers.
  • You cannot transfer to accounts that are blocked or canceled.

If you experience errors or issues with BankID, you should primarily contact your bank for troubleshooting.

For general information about BankID, visit bankid.no.

Before contacting support, you can check the following to rule out potential issues:

Do you have a SIM card that supports BankID?

If your SIM card does not support BankID, we will send you a new one for free. Contact our customer service to order a new SIM card.

Have you received a new SIM card?

You need to reactivate BankID in your online bank after replacing the SIM card.

Have you unlocked your phone's keypad?

If the keypad lock or screen saver is activated, BankID might not function properly.

Have you tried restarting your phone?

Restarting your phone can resolve many technical issues, including problems with BankID.

Have you recently switched from another operator?

If you have recently switched to our service, you have received a new SIM card, and the service must be reactivated in your online bank.

Have you entered the wrong PIN/password for BankID?

If so, you will receive an error message stating "ID-PIN blocked," and you will need to contact your bank to resolve this.

If you have contacted your bank and they claim there are no issues with their systems, you can reach out to Mycall customer service for assistance.

What is Hemmelig Nummer?

Hemmelig Nummer provides extra security by keeping your phone number private.

  • Your number will not be listed in directory services (such as 1881).
  • Your number will not be displayed when you make outgoing calls or in others' voicemail.
Important to know:
  • Your number may still be visible when you send SMS/MMS or call emergency numbers.
  • Ensure that caller ID is not enabled on your phone, as this could override the Hemmelig Nummer feature.
How to make changes:

All changes must be made in writing, including a signature and a copy of your ID.

How to order:

To order Hemmelig Nummer, contact Customer Service by sending an email to kundeservice@mycall.no. Remember to include a copy of your ID.

The service is free of charge.

Activate Call Waiting

Dial *43# to activate.

What does Call Waiting do?
  • You will hear a beep if someone calls while you are already on a call.
  • The caller will hear the usual ringing tone.
  • You can put the first call on hold and answer the new call.
  • You can switch between the calls.
  • You can reject the call, and the caller will hear a busy signal.
Important to know:
  • Call Waiting is free for all Mycall customers.
  • Dial #43# to deactivate.

Note: Not all phones support Call Waiting.

Voicemail is a free service available to all Mycall customers.

The voicemail number is +47 47 91 91 91 (if calling from your own number) and +47 47 91 91 92 (if calling from another number).

You can deactivate voicemail by dialing ##002# and pressing the call button.

Voicemail Abroad?

You will be charged when someone leaves a message on your voicemail, as well as when you call voicemail to listen to your messages.

How to Use Voicemail:

If your phone is turned off, out of coverage, busy, or you do not answer, callers will be directed to your voicemail. You will receive an SMS notification when you have new voicemail messages.

To listen to voicemail messages:

  • Call voicemail: +47 47 91 91 91 (from your own number) or +47 47 91 91 92 (from another number).
  • Interrupt the greeting with * and enter your password.
Shortcut keys while playing messages:
  • 1 - Rewind 8 seconds
  • 3 - Fast forward 8 seconds
  • 5 - Delete message
  • 6 - Next message
  • 7 - Pause, press 7 again to resume
  • 11 - Skip to the beginning of the message
  • 33 - Skip to the end of the message
  • 0 - Call back
To add/change your password:
  • Call your voicemail number.
  • Press 3 for personal settings.
  • Press 4 for password.
  • Enter a new four-digit password.
  • Confirm with *.
To record your own personal greeting:
  • Call your voicemail number and enter your password.
  • Press 3 for personal settings.
  • Press 1 for greeting.
  • Record your greeting, e.g., "Hi, I can't take your call right now. Please leave a message, and I'll call you back as soon as I can."
  • Confirm with *.
  • Press 2 to save the message.

NetSafe is a free insurance included with all Mycall prepaid subscriptions with bancard or Vipps payment. It provides advice, guidance, and assistance if you experience:

  • Shared unwanted pictures or videos.
  • Offensive comments or threats online.
  • Cyberbullying.
  • Fake profiles created in your name.
  • Hacking of email or other accounts.
Who is covered?
  • You as a customer.
  • Your family members living in the same household (spouse, partner, children up to 25 years old).
What does NetSafe cover?
  • Assistance in removing harmful content.
  • Legal assistance up to NOK 200,000.
  • Coverage for lost income up to NOK 5,000.
  • Psychological support up to NOK 5,000.
  • No deductibles.
How do I use NetSafe?

NetSafe is managed by Tryg.

Contact Tryg's Claims Center:

  • Phone: 800 41 600
  • Email: affinity@tryg.no
  • Web: affinity.tryg.no

Mention "NetSafe with Mycall" and provide your phone number.

Important to know:
  • NetSafe is automatically activated for all MC bank card subscriptions.
  • The insurance cannot be canceled.
  • You must have a registered address in Norway.
  • Does not apply to customers on invoice. You must have an active subscription with Vipps payment or bank card
What happens if I switch to a prepaid card?

If you do not renew your subscription and switch to a prepaid card, you will lose NetSafe until you have a new subscription with Vipps or bankcard payment.

For more information, please refer to the provided contact details.