Now it's even safer to be a Mycall customer

NetSafe is included in all subscriptions paid with bank card, and comes with no extra cost. With NetSafe, you get assistance if someone shares unwanted pictures, videos, personal information, creates fake profiles in your name, or hacks your email account (or other accounts). You also receive help if someone makes offensive comments, engages in online bullying, or threatens you online.

NetSafe applies not only to you, but also to your spouse/partner and children living at home under the age of 25.

Do you need NetSafe assistance?

Follow the steps below so our partner Tryg can help you.

  1. 1

    Get in touch

    Contact Tryg via their email, affinity@tryg.no, or call 800 41 600. Use your phone number to identify yourself.

  2. 2

    Tell and explain

    To assist you in the best possible way, it is helpful if you explain what has happened and what you need help with.

  3. 3

    You will receive help

    From here, Tryg will guide you further to help you resolve the situation.

Questions about Mycall NetSafe?

NetSafe is an insurance that provides you with advice, guidance, and assistance in the event of:

  • Someone shares unwanted pictures, videos, or personal information
  • Someone makes offensive comments or threats online
  • Someone engages in online bullying
  • Someone creates fake profiles in your name
  • Someone hacks your email account or other important accounts

Anyone with an active monthly Mycall subscription paid with card is covered by this insurance. NetSafe applies not only to you but also to your spouse/partner and children under 25 years of age living at home. Please note that the insurance does not cover postpaid-customers, or customers with one-off products.

Nothing! The insurance is included in your subscription at no extra cost.

If you experience any of the events described under 'What is NetSafe', the insurance covers assistance in removing the content. If needed, you can also receive legal assistance up to 200,000 NOK. 

In addition, there may be coverage for lost income of up to 5,000 NOK and psychological support up to 5,000 NOK. There are no deductibles in the insurance. 

For a complete overview of the insurance, please see NetSafe forsikringsbevis and Terms & Conditions for NetSafe.

The insurance is provided by Tryg, and you can contact them via e-mail, or by calling 800 41 600. The insurance is called "NetSafe at Mycall", and you provide your phone number to identify yourself.

NetSafe does not affect your subscription price, but due to VAT(sales tax) handling, we must specify it on a separate line on the receipt. The insurance is free of charge for you and cannot be canceled.