Replace your SIM-card

We are modernising our network to give you a better and more reliable service. Your current SIM card is not compatible with this update and needs to be replaced.
Replacing your SIM card is completely free. Your phone number, plan, and all your services will stay exactly the same.

Replace SIM in three easy steps

  1. 1

    Order new SIM

    Click the button below to get started

  2. 2

    Get your SIM

    In your mailbox or pick up in store

  3. 3

    Activate new SIM

    Scan the QR code and follow the instructions
Order new SIM

Want it faster?

If your phone supports eSIM, you can easily switch to eSIM by logging in to My pages. This option gives you a digital SIM-card and makes your upgrade quick and simplle within minutes.

What you need to know to replace your SIM card

To use a SIM card that supports the development of our services. Modernizing our systems and ensuring a safer, more stable mobile network of the highest quality requires new, up-to-date SIM cards.

No, everything stays the same.

No, the replacement is completely free — regardless of whether you choose eSIM or a physical SIM card.

eSIM is a digital SIM card installed directly on your phone. It works just like a traditional SIM card, only without the plastic card.

One advantage of eSIM is that it cannot be physically removed if the phone is stolen, which reduces the risk of misuse.


In addition, it is a more environmentally friendly solution.

You will see this information in the app when ordering eSIM.


Alternatively, you can open the dialer and enter *#06#. If a line with “EID” appears, your phone supports eSIM.

You can then choose a physical SIM card — just like before. You can receive it by post or pick it up at Narvesen or 7-Eleven.

No, the process usually only takes a few minutes. After installation, simply turn airplane mode on and off or restart your phone.

Yes, but we recommend doing it as soon as possible to avoid additional reminders.

Yes, all SIM cards must be replaced — including additional cards in other devices, such as eSIMs in smartwatches and tablets.


We will inform you separately about each SIM card that needs to be replaced.

No, this is not necessary. You can replace the cards one by one, although we recommend doing it all at once.

We will inform you separately about each SIM card that needs to be replaced.

Here you can troubleshoot the issue yourself. You can also contact customer service.