Loading...
Do you have children who need a mobile plan?
Please call Mycall Customer Support at 06160 and press “3”.
Our Ukrainian-speaking operators will be happy to help you Monday to Friday from 8 to 17.
You can also leave your number here, and operators who speak your chosen language will call you back.
FAQ
With our mobile subscription, you will get a lot of content included for one price. This will save you money every month.
With our mobile plan, you also get the rollover, allowing you to carry over unused data to the next month! Learn more: https://mycall.no/rollover
You can top up in Mycall shops.
Or you can also top up your balance by buying a Flexicard in our partners' shops: 7Eleven, Narvesen, Kiwi, Meny, and then buy a mobile plan in Mycall mobile app.
Yes! A fixed amount is deducted from your bank card each month with no extra charges.
Just like online subscriptions such as Netflix, Spotify, and Disney+, your mobile plan is paid via Visa/Mastercard or Vipps. Once you've made your payment and saved your bank card details, future payments will be processed automatically, along with your plan renewal.
You have full control over your payments and usage in the Mycall app. Learn more: https://mycall.no/mycall-app
You can also manage everything in My page: https://mycall.no/my-pages/usage
Yes, Mycall ensure a safe payment method.
Mycall has a strict online security for online payments, as we are under Telia’s security network. This means that your bank card is safe with us. You can always add, change, or remove your bank card details in your personal account: https://mycall.no/my-pages/payment-details"
In the Mycall mobile app – your mobile plan name is displayed in the top left corner of the first tab. Tap on it to view the details.
Or send an SMS with the keyword "SALDO" to 06160.
You can check your balance by sending sms with codeword SALDO to 06160, or you can see your complete mobile subscription overview in our Mycall app.
Yes, you can do this at any time in your Mycall mobile app. You will also receive an SMS with an offer to add minutes or gigabytes when your limit is almost used up.
If you have a subscription plan, there’s no need to top up your balance – a fixed amount is automatically deducted from your bank account or Vipps once a month. You will receive an SMS notification before the funds are deducted.
If you want to use Mycall Kontant (prepaid without a tariff), you can top up your balance in the mobile app, on the Mycall website, or at 7Eleven, Narvesen, Kiwi, Meny stores. With Mycall Kontant, payment is based on actual usage at the following rates:
- 0.59 NOK/minute for calls
- 0.59 NOK/SMS
- 0.99 NOK/MMS
- 2.49 NOK/MB of mobile data
We recommend subscribing to a mobile plan instead of topping up your balance, as this is a much more cost-effective option! Choose a mobile plan and pay a fixed price, with more data and full control over your expenses.
Yes, you have to be 15 years old or older to have a Mycall mobile number. If a child is under 15 years of age, you can register a mobile number in the parent's name.
Not yet, but we are working on it! For the children's mobile plan, please contact Customer Support at 06160.
Choose Mycall Care 50 GB or Mycall Care 100 GB – more data for your convenience. We are also working on developing an unlimited plan! For more details, please contact Customer Support at 06160.
In a few days, your free plan will be deactivated, and you will no longer be able to make calls, send SMS, or use mobile data.
Please note that a number without activity is automatically blocked by our system after some time. If your number is linked to your bank, HelseNorge, Vipps, or other services, we recommend purchasing a mobile plan to ensure continuous access to these services.