Mobile prices abroad

If roaming services are provided under the contract, we provide access to those roaming services in the EU/EEA that you use domestically (voice, SMS, mobile data) and that are provided by the visiting EU/EEA country operators, to the same or better quality as domestically (e.g. speed, latency, availability), but we note that in certain EU/EEA countries the services provided by specific operators may be provided on less favorable terms due to objective technological capabilities, i.e. the availability of certain technologies (at least the same generation of networks (e.g. 4G, 5G), coverage, requirements to ensure network integrity, or variation due to external factors (e.g. topography).

If the deviations in the quality of the services of the operator of the visited country are significant from the parameters provided for in the contract (e.g. deviations from the advertised or maximum speed) and they significantly affect your use of specific services (e.g. high network loads may slow down large-scale data transmission, block video streaming, disrupt the use of interactive services), please let us know in accordance with the procedure stipulated in the contract, we will investigate this situation in accordance with our obligations to you.

When using your mobile phone in a border area between one or more countries, you may experience being connected to networks in the neighboring country (unintentional roaming). The first time you connect to a network in a new country, you will receive a welcome message with price information via SMS. Read the message carefully. To prevent unwanted roaming in another network, we recommend that you turn off automatic operator selection and instead choose the operator manually or that you deactivate "data roaming" on your device. This can be selected via the settings on your device. In Norway, we recommend that you select the operator manually when using your mobile phone near the border with Russia.